Trust Centre
Transparency, accountability, and commitment to your journey
Pet Air Valet launched in 2026, and we are building a new, specialist service around one simple principle: dogs are family and should travel with you in the cabin. This Trust Centre explains how our scheduled journeys work, how confirmation and payments are handled, and how to reach our team. We are committed to transparency, accountability, and learning from your feedback, so if anything is unclear, please tell us and we will improve it.
Who We Are
We coordinate and manage in-cabin, scheduled, shared-cabin journeys for dogs and their humans.
- We are not an airline and we do not operate aircraft.
- Flights are operated by licensed air carriers or aircraft operators.
Pet Air Valet Ltd.
Registered in Malta: C 114254
Registered Office: Business House Suite 7, Triq l-Arcisqof Pietru Pace, Victoria, VCT 2504, Malta
Main Office: 5, GRG/ office, Gleneagles, Forrest Street, St Julian's STJ 2031, Malta
How Journey Confirmation Works
Many journeys are shared-cabin and depend on reaching a minimum number of confirmed travellers.
- The typical minimum is 6 to 8 confirmed travellers for a journey to be confirmed.
- A deposit secures a provisional place, subject to journey confirmation and operator availability.
- We aim to confirm at least 30 days before departure and in all cases no later than 7 days before departure.
Read the full Terms & Conditions for the complete journey confirmation rules.
Deposits, Payments, and Refunds
Deposit and refund highlights:
- The deposit is part of the total price and the amount is shown at checkout.
- A deposit secures a provisional place, subject to journey confirmation.
- Deposits and refunds are handled in line with our Terms & Conditions, including the specific situations where a refund may apply.
Read the full Terms & Conditions for complete deposit and refund policies.
Contact Our Concierge Team
Phone
Phones are open from 10:00 to 17:00 CET on workdays, aside from holidays.
- GB +44 1225 266970
- CH +41 41 563 99 98
- US +1 202 573 8145
- MT +356 2034 1713
Message us on WhatsApp: +356 2034 1713
We strive to respond to all WhatsApp queries within two business hours.
Policies
- Terms & Conditions – General terms for website use, booking, and carriage
- Privacy Policy – How we collect, use, and protect your personal information
- Cookie Policy – How we use cookies and similar technologies
Operator and Responsibility
Clients have a contract with Pet Air Valet for coordination and concierge services, and separate contract(s) with operators and other providers under their terms.
Operator conditions govern flight operation.
For full details, see our Terms & Conditions.
Questions?
Our concierge team is here to help with any questions about our service.