Help Centre

Find answers to your questions about in-cabin dog travel with Pet Air Valet.

Help Topics

Booking and Reservations

  • How to search and book journeys on the Pet Air Valet website
  • Understanding deposits, payments, and pricing
  • Journey confirmation process and timelines
  • Cancellation, rebooking, and change policies
  • Group booking enquiries
  • Seat selection and passenger details

Documentation and Compliance

  • Pet passport requirements for EU and UK travel
  • Health certificate guidelines and timing
  • Import permit processes for UAE and Saudi Arabia
  • Rabies vaccination and titre test requirements
  • Microchip specifications and verification
  • Country-specific entry regulations
  • Tapeworm treatment for UK entry

Travel Day

  • What to bring for your dog and yourself
  • FBO terminal procedures and arrival times
  • Check-in and document verification process
  • Boarding and cabin procedures
  • In-flight experience and what to expect
  • Arrival procedures and customs clearance

Your Dog

  • Size and breed acceptance policies
  • Preparing your dog for air travel
  • In-cabin comfort and settling your dog
  • Crate and carrier recommendations
  • Multiple dog bookings
  • Puppies and age requirements
  • Dogs with special needs or anxiety

Payments and Accounts

  • Accepted payment methods
  • Invoice and receipt requests
  • Refund processing and timelines
  • Currency and pricing information
  • Deposit and balance payment schedules

About Pet Air Valet

  • How Pet Air Valet differs from commercial airlines
  • The shared-cabin model explained
  • Our destinations and journey network
  • Aircraft and operators we work with
  • Company information and registration

Popular Questions

Can my dog fly in the cabin regardless of size?

Yes. Pet Air Valet accommodates dogs of all sizes, including large and giant breeds. Unlike commercial airlines, there are no strict size limits for in-cabin travel on our private jet journeys.

What documents does my dog need to travel?

Requirements vary by destination but typically include: microchip, rabies vaccination, health certificate, and sometimes import permits or titre tests. Our concierge team provides a personalised checklist when you book.

When is my journey confirmed?

We aim to confirm journeys 30 days before departure, with a minimum of 7 days notice. Confirmation depends on reaching minimum passenger numbers for shared-cabin journeys.

What if my journey is cancelled?

If Pet Air Valet cancels a journey due to insufficient numbers, you can choose a full refund of the deposit or apply the deposit to another available journey, as set out in our Terms & Conditions.

How do I prepare my dog for the flight?

Give your dog a good walk before departure, feed a light meal a few hours before (not immediately before), and bring familiar comfort items. Most dogs settle well once the journey is underway.

Contact Our Team

Can't find an answer? Our concierge team is here to help:

Phone

Phones are open from 10:00 to 17:00 CET on workdays, aside from holidays.

WhatsApp

+356 2034 1713

We strive to respond to all WhatsApp queries within two business hours.

Email

client@petairvalet.com

Response within 1 business day.

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