Frequently Asked Questions

Everything you need to know about travelling with Pet Air Valet

About Pet Air Valet

What is Pet Air Valet?

Pet Air Valet coordinates scheduled, shared-cabin private jet journeys for dogs and their humans. We are not an airline—flights are operated by licensed air carriers. Our service ensures your dog travels in the cabin with you, not in the hold.

How is this different from commercial pet travel?

Commercial airlines typically require pets over a certain size to travel in hold compartments. Pet Air Valet arranges in-cabin travel on private jets where your dog stays with you throughout the journey, regardless of size.

What does "shared-cabin" mean?

Shared-cabin means you share the aircraft cabin with other passengers (and their dogs) travelling on the same journey. This makes private jet travel more accessible than chartering an entire aircraft.

Where does Pet Air Valet operate?

Pet Air Valet operates scheduled journeys between Europe and the Gulf region. Current destinations include London, Zurich, Geneva, Paris, Dubai, Riyadh, and more. Check our flights page for current availability.

Booking and Pricing

How do I book a flight?

Search available journeys on our flights page, select your journey, and reserve with a deposit. Our concierge team will guide you through the remaining steps including documentation requirements.

What is included in the ticket price?

The ticket includes your seat, your dog's in-cabin passage, private FBO terminal access, and concierge documentation support. Prices vary by journey and are shown on each listing.

Is the deposit refundable?

Yes. If a journey does not reach minimum passenger numbers and is cancelled by Pet Air Valet, your deposit is fully refunded or can be transferred to another journey.

When are journeys confirmed?

We aim to confirm journeys 30 days before departure, with a minimum of 7 days notice. Confirmation depends on reaching minimum passenger numbers for shared-cabin journeys.

Can I book a one-way journey?

Yes, one-way journeys are available. Round-trip bookings may offer better value depending on the journey.

What payment methods do you accept?

We accept major credit and debit cards through our secure payment provider. Bank transfers may be available for certain bookings.

Dogs and Travel Requirements

Are there size restrictions for dogs?

We accommodate dogs of all sizes, including large and giant breeds. Specific cabin configurations vary—contact us for very large dogs or multiple dogs to ensure appropriate seating arrangements.

What breeds can travel?

All breeds are welcome on Pet Air Valet journeys. Some destinations have breed-specific import restrictions (e.g., certain countries restrict particular breeds)—our team advises on this during the booking process.

Can I bring multiple dogs?

Yes. Contact us to discuss multiple dog bookings as seat allocation may vary depending on the aircraft and journey.

Does my dog need a crate or carrier?

A travel crate or carrier is recommended but not always required in-cabin. Dogs must be secured during takeoff and landing. Our team provides specific guidance for your journey.

What about puppies?

Puppies must meet minimum age requirements for rabies vaccination (typically 12-16 weeks depending on destination). Additional requirements may apply—our concierge team will advise based on your specific journey.

Can cats or other pets travel?

Pet Air Valet primarily focuses on dog travel. Contact us to discuss other pets as arrangements may be possible on certain journeys.

Documentation

What documents does my dog need?

Requirements vary by origin and destination. Generally you will need: microchip, rabies vaccination, health certificate, and sometimes import permits or titre tests. See our documentation guide for detailed information.

Do you help with paperwork?

Yes. Our concierge team provides checklists, guidance, and document verification for every booking. We help ensure your paperwork is complete before travel day.

What is a titre test?

A rabies antibody titre test measures immunity levels. Some countries require this test before entry. Results typically take 2-4 weeks, so plan ahead.

How long before travel should I start documentation?

We recommend starting at least 4-6 weeks before travel for most destinations, or longer if titre tests are required. Our team provides a timeline specific to your journey.

Travel Day

What is an FBO terminal?

FBO (Fixed-Base Operator) terminals are private aviation facilities separate from main commercial terminals. They offer a calmer, more relaxed environment—ideal for travelling with dogs.

How early should I arrive?

We recommend arriving 60-90 minutes before departure for document checks and boarding. Our team provides specific timing with your journey confirmation.

What happens during the flight?

Your dog stays in the cabin with you throughout the journey. Water is available, and the crew are experienced with pet passengers. Flight duration varies by journey.

Can my dog move around during the flight?

Dogs must be secured during takeoff, landing, and turbulence. During cruise, supervised movement may be possible depending on conditions and other passengers.

What if my dog is nervous about flying?

Many dogs travel calmly once settled in the cabin environment. Our team can provide guidance on travel preparation. Consult your vet if you have concerns about travel anxiety.

Changes and Cancellations

Can I change my booking?

Changes may be possible depending on availability and timing. Contact our concierge team as early as possible if you need to modify your booking.

What if Pet Air Valet cancels a journey?

If we cancel a journey due to insufficient numbers or operational reasons, you receive a full refund or can transfer to another journey.

What is your cancellation policy?

Cancellation terms are detailed in our Terms and Conditions. Generally, deposits are non-refundable for customer-initiated cancellations, with specific terms varying by timing.

Still Have Questions?

Our concierge team is happy to help with any questions not covered here.