Contact Us
Our concierge team is here to help with your in-cabin dog travel needs.
Get in Touch
WhatsApp (Fastest Response)
We strive to respond to all WhatsApp queries within two business hours.
Phone
Phones are open from 10:00 to 17:00 CET on workdays, aside from holidays.
- UK: +44 1225 266970
- Switzerland: +41 41 563 99 98
- USA: +1 202 573 8145
- Malta: +356 2034 1713
Office Locations
Registered Office
Pet Air Valet Ltd.
Business House Suite 7
Triq l-Arcisqof Pietru Pace
Victoria, Gozo VCT 2504
Malta
Company Registration: C 114254
Operations Office
5, GRG/ office, Gleneagles
Forrest Street
St Julian's STJ 2031
Malta
How We Can Help
- Journey Enquiries: Questions about destinations, dates, and availability
- Booking Support: Help with reservations, deposits, and payments
- Documentation Guidance: Assistance with pet travel requirements and paperwork
- Custom Requests: Destinations not currently in our schedule, group bookings, or special arrangements
- Existing Bookings: Changes, updates, or questions about confirmed journeys
Before You Contact Us
You might find answers to common questions in our resources:
- Frequently Asked Questions – Common questions about our service
- Help Centre – Detailed articles on booking, documentation, and travel
- Documentation Guide – Pet travel paperwork requirements
- Available Journeys – Search current flight schedules
Response Times
- WhatsApp: We strive to respond within two business hours
- Email: Response within 1 business day
- Phone: Immediate during office hours
For urgent matters outside office hours, WhatsApp typically receives the fastest response.
Social Media
Follow Pet Air Valet for updates and travel inspiration: