General terms for website use, booking, and carriage with Pet Air Valet — the specialist coordinator for in-cabin shared dog flights.
General terms for using the Pet Air Valet website and for booking and travelling on shared in-cabin dog flights: how reservations and deposits work, how carriage is coordinated with the aircraft operator, and each party's responsibilities.
The terms define the reservation and deposit process, balance payment, the refund framework, and the conditions that apply to schedule changes. The Fly with Friends referral programme is governed by its own section of these terms.
Travellers are responsible for their dog's travel documentation meeting the destination's requirements; the terms describe how Pet Air Valet's documentation concierge supports that process and what applies on the day of travel.