What if I want to have a call with Pet Air Valet?

Yes, you can call Pet Air Valet. Helplines are open 10:00–17:00 CET (Malta), or you can book an online meeting at a time that suits you.

You are very welcome to speak with Pet Air Valet.

A call can help you understand how our scheduled, shared-cabin journeys work, what to expect on the day, and what documents may be required for your destination.

How to reach us

Call our helplines

Our helplines are open from 10:00 to 17:00 CET (Malta).

GB: +44 1225 266970
CH: +41 41 563 99 98
US: +1 202 573 8145
MT: +356 2034 1713

Email

client@petairvalet.com

Book an online meeting

If you prefer to choose a time, you can book an online meeting here.

What we can cover on a call

We can help with:

Finding the right journey for your origin and destination
How the reserve and confirmation process works
What information we need about your dog and travel plans
Travel documentation planning and timelines
What the in-cabin experience looks like on the day
Arrival handling and what to expect after landing

How to prepare

If you have these details, it helps the call move quickly:

Origin and destination
Approximate travel window and flexibility
Number of humans and dogs travelling
Your dog's breed, age, and approximate weight
Any travel experience or settling needs your dog may have

If you do not have these details yet, that is fine. We can still talk you through the process and the next step.

About Pet Air Valet

Pet Air Valet coordinates in-cabin pet travel journeys. We are not an airline. All flights are operated by licensed air carriers or aircraft operators.

Learn more about our governance and operations →