What if border authorities question my dog's documents on arrival?

Border authorities make the final decision on entry. Even with careful preparation, an officer may ask questions or request additional checks on arrival.

Pet Air Valet supports you through this process. We coordinate document preparation with qualified experts to reduce the likelihood of issues, and we stay close if questions arise.

How we reduce the risk

Before you travel, we:

• Provide destination-specific checklists and timelines
• Help you confirm the required documents and validity windows
• Coordinate with qualified experts where helpful
• Review your documents before departure to spot obvious gaps

If questions arise on arrival

If border authorities question the documents, we will:

• Support you calmly and help you understand what is being requested
• Coordinate with the relevant document expert and other parties involved
• Help you organise any follow-up steps requested by the authorities

What to expect in practice

Border authorities may:

• Ask to see original documents
• Check microchip details against paperwork
• Request clarification on dates, stamps, or certificate format
• Ask for a local veterinary check or additional inspection

What you can do to be prepared

• Bring original documents in an organised folder
• Keep digital copies accessible as a backup
• Follow instructions from border authorities promptly and calmly

Important note

Approvals and entry decisions sit with border authorities and other third parties. We cannot guarantee outcomes, but we do everything we can to reduce risk and support you if questions arise.