Is the deposit refundable?

Yes. Refund terms are in our Terms & Conditions. Before confirmation: refund less 20%. If we cannot confirm: full refund or credit to another journey.

Yes. The refund terms are set out in our Terms & Conditions.

The deposit rules depend on timing and on whether the journey has been confirmed.

When the deposit is refundable

1) If we cannot confirm the journey

If we do not reach the minimum number of travellers, or we cannot confirm the journey, we may offer you:

A full refund of the deposit, or
The option to apply the deposit to another available journey (any price difference may apply)

If you choose a refund, we refund the deposit to the original payment method as soon as reasonably possible.

2) If you cancel before the journey is confirmed

If you cancel before we confirm the journey, we refund the deposit less a cancellation charge equal to 20% of the deposit. This cancellation charge covers administrative and reservation costs.

When the deposit may not be refundable

If you cancel after the journey has been confirmed, we are not obliged to refund the deposit or any non-refundable amounts already paid, except where required by law.

Where to check the exact wording

The Terms & Conditions link above is the definitive source for the refund rules, including any exceptions required by mandatory law.

About Pet Air Valet

Pet Air Valet coordinates in-cabin pet travel journeys. We are not an airline. All flights are operated by licensed air carriers or aircraft operators.

Learn more about our governance and operations →