How does the deposit and payment process work?

Pet Air Valet uses a simple structure: reserve with a deposit, then complete final payment once the journey is confirmed.

This structure keeps the upfront commitment as low as possible, while still giving families confidence that once we reach the required number of travellers, we can confirm the journey and move forward with planning.

Step 1: Reserve with a deposit

You reserve your space by paying a deposit at booking.

This deposit:

• Holds your space on the selected journey
• Signals real demand, which helps us reach the required number of travellers
• Allows our concierge team to start supporting your planning and documentation timeline

Step 2: Journey confirmation

We confirm the journey once the minimum number of travellers is reached and operational requirements are in place.

Once the journey is confirmed, we:

• Notify all booked travellers
• Share the next steps and timelines
• Support travel documentation planning and travel day preparation

Step 3: Final payment

Final payment is settled after the journey is confirmed, in line with the schedule shown during booking and in our Terms & Conditions.

This final payment stage means:

• Families avoid paying the full amount far in advance
• Payment timing aligns with a confirmed journey and a clear travel plan

Why we keep the deposit modest

We keep the deposit amount as little as possible while still ensuring:

• A reliable planning signal for the journey
• A predictable path to confirmation for all families on the journey
• A smooth process for scheduling, documentation, and arrival handling

Where to find the exact terms

The definitive wording for deposits, confirmation, and payment timing is in our Terms & Conditions.