How does the deposit and payment process work?

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Pet Air Valet uses a simple structure: reserve with a deposit, then complete final payment once the flight is confirmed. This structure keeps the upfront commitment as low as possible, while still giving families confidence that once we reach the required number of travellers, we can confirm the flight and move forward with planning. ## Step 1: Reserve with a deposit You reserve your space by paying a deposit at booking. This deposit: - Holds your space on the selected flight - Signals real demand, which helps us reach the required number of travellers - Allows our concierge team to start supporting your planning and documentation timeline ## Step 2: Flight confirmation We confirm the flight once the minimum number of travellers is reached and operational requirements are in place. Once the flight is confirmed, we: - Notify all booked travellers - Share the next steps and timelines - Support travel documentation planning and travel day preparation ## Step 3: Final payment Final payment is settled after the flight is confirmed, in line with the schedule shown during booking and in our Terms & Conditions. This final payment stage means: - Families avoid paying the full amount far in advance - Payment timing aligns with a confirmed flight and a clear travel plan ## Why we keep the deposit modest We keep the deposit amount as little as possible while still ensuring: - A reliable planning signal for the flight - A predictable path to confirmation for all families on the flight - A smooth process for scheduling, documentation, and arrival handling ## Where to find the exact terms The definitive wording for deposits, confirmation, and payment timing is in our Terms & Conditions: https://www.petairvalet.com/terms-and-conditions