How do changes and cancellations work?

Question

Accepted Answer

Because Pet Air Valet journeys are scheduled and shared, each journey needs a minimum number of travellers to remain viable. For that reason, the options for changes depend on whether the journey has been confirmed. The definitive terms are in our Terms & Conditions: https://www.petairvalet.com/terms-and-conditions ## Before the journey is confirmed If your plans change before we confirm the journey, you may have more flexibility. The specific outcome depends on timing and the stage of the booking, as set out in the Terms & Conditions. ## After the journey is confirmed Once a journey is confirmed, it cannot be cancelled. This rule protects the viability of the journey for all families travelling. ## If your plans change We understand that travel plans can shift. Where possible, we work with clients with discretion to help find a practical solution. If you think you may need to make a change: - Contact Assistance as soon as possible - Share your journey details and the change you need - We will review the options available under the Terms & Conditions and guide the next step